Refund policy
Damaged, defective, or incorrect books
Please inspect your order upon arrival.
If your book arrives damaged, defective, misprinted, or if you receive the wrong item, please contact us within 14 days of delivery at hello@grijben.com and include clear photographs of the issue.
We may request additional information to investigate the claim with our printing and fulfillment provider.
Where appropriate, and subject to verification of the issue, we may provide a replacement copy, refund, or other remedy as required by applicable law.
Non-defective variations
Minor variations in colour, paper stock, print positioning, trim size, and other manufacturing characteristics that are inherent in print-on-demand production do not constitute defects.
Defect Claims and Investigation
We do not routinely inspect individual copies of products prior to shipment where those products are manufactured and fulfilled by third-party providers. If you believe a product is defective, misprinted, damaged, or incorrect, you must contact us as soon as reasonably possible and provide photographs or other information reasonably requested to assess the issue. We may provide the information you supply to the relevant printing or fulfillment provider for investigation and claim processing. Refunds, replacements, and other remedies may be subject to verification of the reported issue and applicable consumer protection laws.
Returns and cancellations
Consumers may have statutory rights to cancel and return purchases under applicable consumer protection laws. Nothing in this policy affects those rights.
To request a return or cancellation, please contact hello@grijben.com before sending any items.
Items returned without prior authorization may not be accepted.
Refunds
If a refund is approved, it will be issued to the original payment method. Please note that banks and payment providers may take additional time to process the refund.